Privacy Policy

Controller (identity & contact)

Controller: Junk Happens - Website Terms of Use and Privacy Policy Website: junkhappens.ca Effective date: September 15, 2026 Junk Happens Inc. | junkhappens.ca Page 1 Terms of Use These Terms of Use (the "Terms") govern your access to and use of junkhappens.ca and any related webpages, quote-request tools, forms, features, and content (collectively, the "Website"). The Website is operated by Junk Happens Inc., carrying on business as Junk Happens GTA ("Junk Happens," "we," "us," or "our"), an Ontario corporation. By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website. 1. Website information only The Website provides general information about our junk removal, property cleanout, renovation cleanout, non-structural interior demolition, tear-out, debris removal, and related services. Website content is provided for general informational purposes and may not describe every service, restriction, fee, or condition that applies to a particular job. Use of the Website does not create a contractor-client relationship, obligate us to accept a job, or guarantee that any service, price, arrival time, or appointment is available. 2. Quote requests and estimates You may request a quote or estimate through the Website, by telephone, text message, WhatsApp, email, or by sending photographs or videos. You agree that the information and images you provide will be accurate and complete to the best of your knowledge. Unless we clearly state otherwise in writing: • Website prices and "starting from" prices are examples only and are not binding offers. • Photo, video, telephone, or online estimates are preliminary and may change after we inspect the items, volume, weight, materials, access conditions, labour requirements, parking, disposal requirements, or other circumstances. • A booking is not confirmed until we expressly confirm it. • Final pricing, scope, payment requirements, cancellation terms, and job-specific conditions will be set out in the applicable estimate, invoice, work authorization, service agreement, or other written confirmation. Applicable taxes and properly disclosed additional charges may be added where required. You may decline a revised price before work begins. Work outside the agreed scope requires further approval. 3. Service limitations We may refuse, suspend, reschedule, or stop work where we reasonably believe that a job is unsafe, unlawful, outside our service scope, materially different from the information provided, or requires licences, equipment, trades, testing, permits, engineering, environmental handling, or precautions that are not included in our agreement. We do not handle every material or project. Prohibited or restricted items may include hazardous, toxic, explosive, biomedical, regulated, concealed, or unusually heavy materials. Acceptance of any item or project is subject to our inspection and written confirmation. Any reference to demolition or tear-out services means only the specific non-structural work agreed to in writing. Structural, electrical, plumbing, gas, asbestos-abatement, mould-remediation, and other regulated work are excluded unless expressly stated in a signed agreement and lawfully performed by qualified parties. 4. Property access and authority When requesting or authorizing services, you represent that you are at least 18 years old and that you own the property and items involved or have the owner's lawful authority to approve access, removal, disposal, donation, recycling, demolition, or other agreed work. You are responsible for identifying items that must not be removed, disclosing known hazards and access restrictions, securing pets and vulnerable persons, and obtaining any permissions required from owners, landlords, condominium Junk Happens Inc. | junkhappens.ca Page 2 corporations, property managers, municipalities, or other parties. 5. Acceptable use You must not: • use the Website for unlawful, fraudulent, abusive, or misleading purposes; • submit content that infringes another person's rights or includes information you are not authorized to share; • attempt to gain unauthorized access to the Website, its systems, or another user's information; • introduce malware, interfere with Website operation, scrape the Website through automated means without permission, or bypass security controls; or • copy, republish, sell, or commercially exploit Website content except with our written permission. 6. Photos and other content you submit You retain ownership of photographs, videos, messages, and other content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to access, store, copy, and use that content only as reasonably necessary to assess your request, communicate with you, provide and document services, resolve disputes, comply with law, and operate our business in accordance with our Privacy Policy. We will not use identifiable customer photos or job-site content in advertising or social media without separate permission, unless the content has been lawfully de-identified so that neither you nor the location is reasonably identifiable. 7. Intellectual property The Website and its text, graphics, designs, logos, photographs, videos, icons, trademarks, and other content are owned by or licensed to Junk Happens and are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable right to access and use the Website for your personal or internal business purpose of considering or obtaining our services. No other rights are granted. "Junk Happens," "Junk Happens GTA," associated logos, slogans, and branding may not be used without our prior written permission. 8. Third-party services and links The Website may link to or integrate third-party services such as maps, messaging platforms, social media, online forms, analytics, scheduling, invoicing, or payment processors. Those services are controlled by their respective providers and may have separate terms and privacy policies. We are not responsible for third-party websites, services, availability, security, or content. 9. Website availability and accuracy We try to keep the Website accurate and available, but we do not guarantee that it will always be current, complete, uninterrupted, secure, or error-free. We may correct information and modify, suspend, or discontinue any part of the Website without notice. 10. Disclaimer To the maximum extent permitted by applicable law, the Website and its content are provided "as is" and "as available," without representations, warranties, or conditions of any kind, whether express, implied, statutory, or collateral, including warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted operation. Nothing in these Terms excludes or limits a right, warranty, condition, remedy, or liability that cannot lawfully be excluded or limited under applicable consumer-protection law. Junk Happens Inc. | junkhappens.ca Page 3 11. Limitation of liability To the maximum extent permitted by law, Junk Happens and its directors, officers, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, opportunity, or goodwill, arising from or related to your use of or inability to use the Website. For claims arising solely from use of the Website, our total aggregate liability will not exceed the greater of (a) the amount you paid us specifically for access to the Website during the 12 months before the event giving rise to the claim and (b) CAD $100. This section does not govern liability arising from services performed under a separate service agreement, estimate, invoice, or work authorization, and does not limit liability that cannot legally be limited. 12. Indemnity To the extent permitted by law, you agree to indemnify and hold harmless Junk Happens and its directors, officers, employees, contractors, and representatives from third-party claims, losses, and reasonable costs arising from your unlawful use of the Website, your material breach of these Terms, content you submit without authority, or your infringement of another person's rights. 13. Governing law These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to any mandatory consumer rights, the courts located in Ontario will have exclusive jurisdiction over disputes relating to these Terms or the Website. 14. Changes to these Terms We may update these Terms from time to time. The updated version will be posted on the Website with a revised effective date. Changes apply prospectively when posted unless applicable law requires otherwise. Your continued use of the Website after an update means you accept the revised Terms. 15. General If any provision of these Terms is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganization, financing, sale of assets, or similar business transaction. 16. Contact us Questions about these Terms may be sent to: Junk Happens Inc. (Junk Happens GTA) Toronto and the Greater Toronto Area, Ontario, Canada Email: info@junkhappens.ca Telephone: 437-259-JUNK (5865)

Address: 645 Winston Churchill Blvd, Mississauga, ON L5J 4P9, Canada

Questions? Email us at info@junkhappens.ca.

Company details

• Registered name: Junk Happens - Website Terms of Use and Privacy Policy Website: junkhappens.ca Effective date: September 15, 2026 Junk Happens Inc. | junkhappens.ca Page 1 Terms of Use These Terms of Use (the "Terms") govern your access to and use of junkhappens.ca and any related webpages, quote-request tools, forms, features, and content (collectively, the "Website"). The Website is operated by Junk Happens Inc., carrying on business as Junk Happens GTA ("Junk Happens," "we," "us," or "our"), an Ontario corporation. By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website. 1. Website information only The Website provides general information about our junk removal, property cleanout, renovation cleanout, non-structural interior demolition, tear-out, debris removal, and related services. Website content is provided for general informational purposes and may not describe every service, restriction, fee, or condition that applies to a particular job. Use of the Website does not create a contractor-client relationship, obligate us to accept a job, or guarantee that any service, price, arrival time, or appointment is available. 2. Quote requests and estimates You may request a quote or estimate through the Website, by telephone, text message, WhatsApp, email, or by sending photographs or videos. You agree that the information and images you provide will be accurate and complete to the best of your knowledge. Unless we clearly state otherwise in writing: • Website prices and "starting from" prices are examples only and are not binding offers. • Photo, video, telephone, or online estimates are preliminary and may change after we inspect the items, volume, weight, materials, access conditions, labour requirements, parking, disposal requirements, or other circumstances. • A booking is not confirmed until we expressly confirm it. • Final pricing, scope, payment requirements, cancellation terms, and job-specific conditions will be set out in the applicable estimate, invoice, work authorization, service agreement, or other written confirmation. Applicable taxes and properly disclosed additional charges may be added where required. You may decline a revised price before work begins. Work outside the agreed scope requires further approval. 3. Service limitations We may refuse, suspend, reschedule, or stop work where we reasonably believe that a job is unsafe, unlawful, outside our service scope, materially different from the information provided, or requires licences, equipment, trades, testing, permits, engineering, environmental handling, or precautions that are not included in our agreement. We do not handle every material or project. Prohibited or restricted items may include hazardous, toxic, explosive, biomedical, regulated, concealed, or unusually heavy materials. Acceptance of any item or project is subject to our inspection and written confirmation. Any reference to demolition or tear-out services means only the specific non-structural work agreed to in writing. Structural, electrical, plumbing, gas, asbestos-abatement, mould-remediation, and other regulated work are excluded unless expressly stated in a signed agreement and lawfully performed by qualified parties. 4. Property access and authority When requesting or authorizing services, you represent that you are at least 18 years old and that you own the property and items involved or have the owner's lawful authority to approve access, removal, disposal, donation, recycling, demolition, or other agreed work. You are responsible for identifying items that must not be removed, disclosing known hazards and access restrictions, securing pets and vulnerable persons, and obtaining any permissions required from owners, landlords, condominium Junk Happens Inc. | junkhappens.ca Page 2 corporations, property managers, municipalities, or other parties. 5. Acceptable use You must not: • use the Website for unlawful, fraudulent, abusive, or misleading purposes; • submit content that infringes another person's rights or includes information you are not authorized to share; • attempt to gain unauthorized access to the Website, its systems, or another user's information; • introduce malware, interfere with Website operation, scrape the Website through automated means without permission, or bypass security controls; or • copy, republish, sell, or commercially exploit Website content except with our written permission. 6. Photos and other content you submit You retain ownership of photographs, videos, messages, and other content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to access, store, copy, and use that content only as reasonably necessary to assess your request, communicate with you, provide and document services, resolve disputes, comply with law, and operate our business in accordance with our Privacy Policy. We will not use identifiable customer photos or job-site content in advertising or social media without separate permission, unless the content has been lawfully de-identified so that neither you nor the location is reasonably identifiable. 7. Intellectual property The Website and its text, graphics, designs, logos, photographs, videos, icons, trademarks, and other content are owned by or licensed to Junk Happens and are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable right to access and use the Website for your personal or internal business purpose of considering or obtaining our services. No other rights are granted. "Junk Happens," "Junk Happens GTA," associated logos, slogans, and branding may not be used without our prior written permission. 8. Third-party services and links The Website may link to or integrate third-party services such as maps, messaging platforms, social media, online forms, analytics, scheduling, invoicing, or payment processors. Those services are controlled by their respective providers and may have separate terms and privacy policies. We are not responsible for third-party websites, services, availability, security, or content. 9. Website availability and accuracy We try to keep the Website accurate and available, but we do not guarantee that it will always be current, complete, uninterrupted, secure, or error-free. We may correct information and modify, suspend, or discontinue any part of the Website without notice. 10. Disclaimer To the maximum extent permitted by applicable law, the Website and its content are provided "as is" and "as available," without representations, warranties, or conditions of any kind, whether express, implied, statutory, or collateral, including warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted operation. Nothing in these Terms excludes or limits a right, warranty, condition, remedy, or liability that cannot lawfully be excluded or limited under applicable consumer-protection law. Junk Happens Inc. | junkhappens.ca Page 3 11. Limitation of liability To the maximum extent permitted by law, Junk Happens and its directors, officers, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, opportunity, or goodwill, arising from or related to your use of or inability to use the Website. For claims arising solely from use of the Website, our total aggregate liability will not exceed the greater of (a) the amount you paid us specifically for access to the Website during the 12 months before the event giving rise to the claim and (b) CAD $100. This section does not govern liability arising from services performed under a separate service agreement, estimate, invoice, or work authorization, and does not limit liability that cannot legally be limited. 12. Indemnity To the extent permitted by law, you agree to indemnify and hold harmless Junk Happens and its directors, officers, employees, contractors, and representatives from third-party claims, losses, and reasonable costs arising from your unlawful use of the Website, your material breach of these Terms, content you submit without authority, or your infringement of another person's rights. 13. Governing law These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to any mandatory consumer rights, the courts located in Ontario will have exclusive jurisdiction over disputes relating to these Terms or the Website. 14. Changes to these Terms We may update these Terms from time to time. The updated version will be posted on the Website with a revised effective date. Changes apply prospectively when posted unless applicable law requires otherwise. Your continued use of the Website after an update means you accept the revised Terms. 15. General If any provision of these Terms is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganization, financing, sale of assets, or similar business transaction. 16. Contact us Questions about these Terms may be sent to: Junk Happens Inc. (Junk Happens GTA) Toronto and the Greater Toronto Area, Ontario, Canada Email: info@junkhappens.ca Telephone: 437-259-JUNK (5865)
• Registered name: Privacy Policy Junk Happens Inc., carrying on business as Junk Happens GTA ("Junk Happens," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit junkhappens.ca, request a quote, contact us, book or receive services, or otherwise interact with us. This Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. 1. Accountability Junk Happens is responsible for personal information under its control. We have designated a Privacy Officer to oversee our privacy practices and respond to questions, access requests, corrections, and complaints. Contact details appear at the end of this Policy. 2. Personal information we collect Depending on how you interact with us, we may collect: • Identity and contact information: name, email address, telephone number, billing contact, and preferred communication method. • Service and location information: service address, property type, unit or access details, parking instructions, requested date and time, and information about the items, materials, or work involved. • Photos, videos, and communications: images of items or job sites, text messages, WhatsApp messages, emails, call notes, quote requests, feedback, and other correspondence. • Transaction and business records: estimates, bookings, invoices, payment status, service history, tax information, and records required for accounting, insurance, dispute resolution, or legal compliance. Payment-card information may be collected directly by a third-party payment processor; we generally do not receive or store full payment-card numbers. • Website and device information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, date and time of visits, interactions with the Website, and cookie or similar-technology identifiers. • Consent and preference information: marketing choices, communication preferences, permissions, and records of consent or withdrawal. Please do not send health information, government identification, financial-account credentials, or other sensitive information unless we specifically request it and it is reasonably necessary. 3. How we collect information We may collect information: • directly from you through Website forms, calls, texts, WhatsApp, email, social media, in-person estimates, bookings, payments, and completed services; • automatically through cookies, server logs, analytics tools, and similar technologies when you use the Website; • from a person acting with your authority, such as a property owner, tenant, family member, contractor, real-estate professional, or property manager; and • from service providers and public sources where permitted by law, such as payment confirmations, business directories, or fraud-prevention information. If you provide another person's personal information, you represent that you have authority to do so and, where required, have obtained their consent. Junk Happens Inc. | junkhappens.ca Page 5 4. Why we use personal information We may use personal information to: • respond to inquiries and prepare quotes or estimates; • assess job size, materials, labour, equipment, access, scheduling, safety, disposal, recycling, donation, and pricing requirements; • confirm, schedule, perform, document, and follow up on services; • communicate about appointments, arrival times, changes, invoices, payments, complaints, or customer support; • process and reconcile transactions and maintain tax, accounting, insurance, and business records; • personalize and improve the Website, services, advertising, and customer experience; • measure Website traffic, campaign performance, and lead sources; • prevent fraud, misuse, safety incidents, and security threats; • establish, exercise, or defend legal claims and enforce agreements; • comply with legal, regulatory, insurance, and law-enforcement requirements; and • send marketing communications where you have consented or where otherwise permitted by law. We will identify any new purpose and obtain additional consent when required before using information for a materially different purpose. 5. Consent and choices We obtain consent in a form appropriate to the sensitivity of the information and the circumstances. Consent may be express or implied where permitted by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may prevent us from providing a quote or service where the information is necessary to do so. We may contact you without separate marketing consent when reasonably necessary to answer your request, provide a quote you asked for, administer a booking, perform a service, issue an invoice, or otherwise manage our existing business relationship. We will send commercial electronic messages in accordance with Canada's anti-spam rules. You may unsubscribe from marketing email or text messages by using the unsubscribe method provided or contacting us. We may still send non-promotional service or transaction messages where permitted by law. 6. Cookies and analytics The Website may use cookies, pixels, local storage, analytics, advertising, and similar technologies. These may help the Website function, remember preferences, understand visitor behaviour, measure advertising, and improve performance. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect Website functionality. Where required, we will request consent before placing non-essential cookies. Third-party analytics or advertising providers may process information under their own privacy policies. 7. When we disclose personal information We do not sell personal information. We may disclose it to: • employees and contractors who need it to assess or perform a job; • website hosting, form, communications, scheduling, analytics, advertising, IT, cloud-storage, invoicing, accounting, payment-processing, insurance, disposal, recycling, and professional service providers; Junk Happens Inc. | junkhappens.ca Page 6 • property owners, property managers, contractors, or other parties involved in a service request where authorized or reasonably necessary; • regulators, government bodies, law enforcement, insurers, courts, or legal advisers where required or permitted by law; and • a buyer, investor, lender, adviser, or successor in connection with a proposed or completed financing, reorganization, merger, sale, or transfer of all or part of our business, subject to appropriate confidentiality protections. Service providers may use personal information only to provide services to us, meet legal obligations, or as otherwise described in their own notices where they act independently. 8. Processing outside Canada Some service providers may process or store personal information outside Ontario or Canada, including in the United States. Information in another jurisdiction may be subject to that jurisdiction's laws and may be accessible to its courts, law-enforcement agencies, or authorities. Contact our Privacy Officer if you would like information about our use of service providers outside Canada. 9. Retention We retain personal information only as long as reasonably necessary for the purposes described in this Policy and to meet legal, tax, accounting, insurance, warranty, safety, and dispute-resolution requirements. Retention periods vary according to the type and sensitivity of the information and the reason it was collected. When information is no longer required, we will securely delete, destroy, or de-identify it, subject to technical limitations and lawful backup practices. 10. Security We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, passwords, device and account security, secure service providers, staff or contractor confidentiality expectations, and secure disposal practices. No website, email, text message, cloud service, or transmission method is completely secure. We cannot guarantee absolute security, but we will respond to suspected privacy or security incidents as required by applicable law. 11. Access and correction You may ask to access personal information we hold about you or request correction of information that is inaccurate or incomplete. We may need to verify your identity before responding. In limited circumstances, applicable law may permit or require us to refuse access; if so, we will explain the reason where legally permitted. You may also ask questions, withdraw consent, or make a complaint about our privacy practices. We will investigate and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada or another regulator with jurisdiction. 12. Children's privacy The Website and our services are not directed to children under 13, and we do not knowingly collect their personal information through the Website. A person requesting or authorizing services must be at least 18 years old. If you believe a child has provided personal information to us, please contact our Privacy Officer. 13. Third-party websites and platforms Our Website may link to or use services operated by third parties, including WhatsApp, social-media platforms, map providers, online forms, payment processors, and review websites. Their collection and handling of personal information are governed by their own privacy policies. We encourage you to review those policies before providing information. Junk Happens Inc. | junkhappens.ca Page 7 14. Changes to this Privacy Policy We may update this Policy to reflect changes in our practices, technology, service providers, or legal requirements. We will post the revised Policy on the Website and change the effective date. Where required by law, we will provide additional notice or seek renewed consent. 15. Contact our Privacy Officer For privacy questions, requests, consent withdrawals, or complaints, contact: Privacy Officer Junk Happens Inc. (Junk Happens GTA) Toronto and the Greater Toronto Area, Ontario, Canada Email: info@junkhappens.ca Telephone: 437-259-JUNK (5865)

What we collect

• Contact requests: If you submit a contact form or email us, we may receive your name, email address, phone number (if provided), and your message.
• Booking / reservation widgets: If this website offers third-party booking or reservation tools, those providers may collect data you enter into the widget (and may set cookies) once you actively choose to load/use that external content — for example by clicking a “Book” button, a floating action button (FAB), or a “load/open widget” prompt.
• Newsletter sign-ups (if offered): If you subscribe, we collect your email address and any preference data you submit.
• Basic technical data: Like most websites, servers may log limited technical information (for example IP address and user agent) to keep the site secure and reliable.
• Aggregate visit statistics: This website counts visits in a cookieless, privacy-friendly way. No cookies or local storage are used, IP addresses are never stored, and visitors cannot be identified or tracked across days. Only aggregate numbers (such as daily visitor and pageview counts) are kept.

How we use your information

• To respond to your message or request.
• To provide booking/reservation functionality when you choose to load external content.
• To send newsletters only if you subscribe (and you can unsubscribe at any time).
• To maintain security and prevent abuse.

Legal basis (GDPR)

• Contact requests: to take steps at your request and/or our legitimate interest in responding.
• Booking/reservation embeds: your choice (and, where applicable, your consent) to load and use external content. This may be presented as a per-widget click-to-load interaction (for example a FAB or “open widget” button) and, in some cases, a consent banner. If you don’t load external content, the embed remains inactive.
• Newsletters (if offered): your consent. We do not use pre-ticked boxes; you can unsubscribe at any time.
• Security logs: our legitimate interest in keeping the website secure and reliable.
• Aggregate visit statistics: our legitimate interest in understanding overall website usage. The measurement is cookieless and does not store personal data, so no consent banner is required for it.

Third-party services

Some features on this website may be provided by third parties (for example booking/reservation providers, maps, or form delivery services). When you choose to load or use those features, the third party may process your data under their own privacy policies.

We do not sell your personal data. We only share data with service providers when needed to provide the website’s functionality (for example, processing a booking, delivering a form submission, or operating the website hosting).

Cookies / local storage

This website may store your “external content” choice in your browser (for example via localStorage) so you don’t have to answer repeatedly (whether that choice is collected via a banner or per-widget prompt). Third-party widgets may also use cookies once loaded.

Cookie policy: depending on your jurisdiction and the third-party tools used, a separate cookie policy may be required. Third-party providers’ cookies are governed by their own policies.

Retention

We keep contact messages only as long as needed to respond and for reasonable record-keeping, unless a longer retention period is required by law.

Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Questions? Email us at info@junkhappens.ca.

Complaints

Depending on your jurisdiction, you may have the right to lodge a complaint with a privacy/data protection regulator.

Changes

We may update this policy from time to time by posting an updated version on this page.